Our Reviews

Our sales rep, Jeffrey Sharp, did a GREAT job helping us to get the truck we wanted. The color we wanted was not at his dealership but he went above and beyond to make sure we got the right color. Jeffrey was very professional and he answered all of our questions and addressed any concerns that we had. I would definitely recommend him and the Les Stanford dealership.

Manager and sales person were phenomenal

Service technician told me that the engine oil notification from the cluster was normal and normal for the engine oil to be low before the change engine oil notification. In addition, the service technician did not make notation of this being the initial reason for me bringing the vehicle in to be checked.

Staff were polite and friendly. The salesman made the transition seamless and comfortable.

I came in for an Oil Change which was fine. I advised the Service Advisor about my Entertainment Unit loosing power on several occasions. Keeping in mind that I own a 2024 GMC Yukon with only 6000 miles. I get up the next morning and my entertainment unit goes out again. A look at my paperwork and there’s no mention of the resolution for my entertainment system.

My customer service rep was courteous, prompt and perfessional .

My overall experience was great. I appreciate everyone who took the time to assist me with the purchase of my new vehicle.

Fast, friendly service!

I was taken care of immediately upon pulling into the building. During the service the found that one of my tires needed to be replaced. My rep took care of me getting me a shuttle home and picking me up three hours later when they were done. I am very grateful for the service I received.

I was really pleased with less Sanford's team which is tree down in the knowledge of the 2025 GMC Hummer and the features features which are setting up crab lock getting me through all the particulars definitely definitely give it a 10

Everyone at the dealership is very nice. I was a little disappointed when I got in the car to find that two of my tires weren't inflated to 35 psi. Then I needed to use my windshield washers and there was barely any spray that came out. These cars are an investment and when taken to the car dealership for the annual oil change, tire rotation and fluids checked, I think it is not asking too much to get the job done right.

Ann Nash was awesome. This is my third lease from her. I went to say hi while I waited for my car to be serviced. My lease was up on May 20, 2025. I told her I was interested in the Acadia. She remembered I like red. At the time no red was available but I did test drive a silver one which I really liked. I took the car home to see if it would fit in my garage, but it didn't. I told her I would look into making some adjustments to the garage and would get back to her. She called me maybe a week or two later to tell me she had an Acadia in red that came. Within a few days I was on the road with my new red Acadia. She is the best !!

1st oil change on my new car. Was in and out in 40 minutes - great service!

Always professional, courteous service. I am pleased.

Very professional and courteous Service writer John M made sure Service requests were handled adequately.

The people feel like family there they help you and they sit there and make sure you comfortable and they definitely will get you what your looking for thank you Les Stanford

Excellent experience, John Malushi was outstanding and understood my situation with my car. Hats off to everyone who worked on my car. Thanks again

Micah is the absolute best dealer I've ever dealt with. I'll be a repeat customer and would recommend her to any of my acquaintances looking at a GM.

Everything was great

Job well done..

Micah is great. She was very informative and pleasant so was the finance manager. Will be back for my future vehicles. Overall great experience. Thank you!

Staff was friendly, receive my quote for repairs. Was provide with shuttle transportation. Car was clean when repairs was completed. My only regret was my GM reward points was not use in payment of repair.

I Chose les Stanford to repair my vehicle at the recommendation of my insurance company.They indicated that they were an in network shop and that the repairs were guaranteed. I brought my vehicle in for repairs with les stanford and they told me it would take 2 weeks. 2 weeks turned into a Little over a month. I got a call from Les Stanford on March 26 that my vehicle was ready. I picked up the vehicle and as I pulled out the parking lot. I noticed that there was a problem with the steering wheel. It just wasn't straight. I called les standford from the car to advise them there was a problem with the steering wheel. I could not turn around because I was on my lunch break. They told me they would need to contact my insurance company to get a supplement to do an alignment. I was outraged because I could not understand why someone would give a person a car back and tell them it was fixed when there was an obvious issue that was apparent to anyone that drove the vehicle. And someone had to drive it because it was parked in the parking. Yet they chose to give me my vehicle in an unsafe condition and told me that it was fixed. I even Expressed my frustration to my claims adjuster with the vehicle being given back to me in an unsafe condition . Les Stanford called me and said they got the approval to do the alignment. I brought the vehicle back and dropped it off that night so it would be there in the morning, they called me the following morning and advised that upon doing the alignment they discovered that there was a crack in the wheel. This issue should have been discovered before the vehicle was given back to me. There was an obvious problem when I picked up the vehicle. I also notified les Stanford that the radio was not working properly which it was working properly before we dropped off the vehicle for repairs. There was a problem with the volume. It would not go all the way up. They said they would take a look at it, yet when I got it back it still had a problem with the radio volume. A couple days later, they told me my vehicle was ready. I picked up the vehicle on a Monday afternoon. 2 days later, the vehicle was in another accident. My son said the steering wheel became very loose. He had no control. He hit a medium on a freeway. Thank god my son was not injured. But what a shame that Les Stanford put my son in harms way! Obviously you did not fix the problem!. This is neglectful and despicable. This issue was brought up to advisor, and they said that they resolved the issue with the wheel being fixed and an alignment. Obviously, they did not take care of the issue. Now we are inconvenience because of the neglectfulness of less Stanford. My son, who is a senior in college, Is really inconvenience. The vehicle belonged to him and with his means of transportation to get to Wayne state and he is graduating in a month. He is also now nervous about driving and so am I am. Les Stanford has caused us unnecessary anxiety, stress, by not fixing the vehicle properly and putting our life in danger. I believe that Stanford was neglectful in this issue and they should be held accountable. I trusted them with my vehicle and I trusted them with my safety and they did not deliver on either. Les Stanford must be held accountable and I will be seeking compensation. I will explore all options of recourse including sharing my story on social media and other avenues.

Fast,friendly service

Great Service Members

Excellent service from start to finish . So grateful we decided to stop in

When I made appointment the advisor informed me on discount on parts by having wk done there.

My vehicle was the first appointment of the day on March 25, 2025. I was forced to wait 2.5 hours for an oil change. After I wrote an email, the Service Manager apologized and offered a free oil change. This is the same dealership that forced me to wait over 1.5 hours for my leasing financing to be finalized. Stay away.

All good

Tre was very helpful. We got a demo vehicle that smells like weed. Not happy about that. Other than that the car and Tre are awesome.

Was greeted and directed in a friendly and had me in and out in a timely manner!!!!

I would have appreciated better communication while my car was being serviced. I did not get a phone call until after 6:00pm on the second day my car was at the service center.

Service was completed right on time of estimate! I had made an appointment and all went well. John, the service fellow I deal with, was terrific as always.

They were very friendly and helpful, i appreciated that very much.

Kevin took care of me good

Everyone was very pleasant

They did fix my car takes a while to get a loner, but other than that, it's okay

My experience hasn’t been good for the last 2 months with this dealership, and I have yet to get a call back from the service mgr from LAST WEEK!

We waited 7 hours to purchase our car even though we had an appointment. Salesman was unprepared and did not know answers to any questions. It was our worse experience in 50 years of buying new cars.

Worked with Tri Dao at Les Stanford in Ferndale, MI and he was very responsive to any questions or messages I had and provided great customer service.

My experience was excellent. I appreciate the attention given to me and will return for service on my truck.

Very enjoyable experience. Called and got an appointment for service and was greeted promptly and my car was ready in less then one hour. Great job!

Prompt, professional, and courteous. Vehicle was serviced, washed, and ready within an hour.

Everyone was very pleasant, I was very professional I was very pleased with the service.

Great customer service and people.

My experience was good and pretty fast

Friendly knowledgeable staff, they went out of their way to insure we had the vehicle we needed. Great work by Micah and Corace!

JOHN & Yousef were VERY NICE. Professional too. AND they can smile.

Your staff is very informative and helpful. Was a wonderful experience and I would recommend you to everyone

Brought car in for an oil change. Took just under 2 hours (expected it to b a bit longer). Treated with respect. Will definitely be back.

Sales Representative Tri was great to work with. He immediately took me in on a walk in without an appointment 30 minutes before closing and took me to another lot to show me the truck I was interested in. I returned the next day to sign the paperwork and took delivery the following Monday. There were a few minor issues from the prep team that we ultimately worked through, thanks to the support from Tri.

Was ok Horrible Parking! Dealership is very Cold inside,layout! Not much privacy! When doing Business! Other sales person 2 feet away! Ended up paying more for the car because they added $200 on to MSRP! Then a problem with the Gm authorization number wouldn’t take So had to reissue me another finally solved that! So after all that I had them deliver it to my driveway! An I had to figure out everything on my own about the car Don’t know how long Sirius radio will last ?Didn’t know if I get a free oil change with the car……. I read something and I do! Will Not be buying another Buick! 🙃

Oil change

Exceptional customer service from check-in to getting my vehicle once the service work was performed!

Mr. Lavert Poole was awesome. He delivered on what was promised. He didn't sale me car he helped me buy one by listening to my needs and wants. Mr. Harlaque was honest and upfront and explained everything clearly as far as most total cost and interest rates no shady add one pressure. Tyray Johnson went above and beyond to get me a great deal. I look forward to purchasing again from these gentlemen.

Wes Howland is the man! Timely responses, got everything we asked for in a vehicle, helped through the entire purchasing process.

My experience with the actual dealership, not good my experience with my sales rep Toni amazing! Tony did everything she could give me as close to what I needed regardless if it’s what I wanted and she was patient and she was kind and I appreciate her but the hassles with the dealership and my previous car and leading up to getting my new car dealership no! But Toni, I would follow her wherever she went!

Park assist was added to my car per recall. No one explained to me how it works. Very disappointing

had an absolutely fantastic experience buying my new car from Les Stanford. James Davis was an exceptional sales representative. He patiently answered all my questions, making the entire process smooth and stress-free

I am totally disgusted with Les Stanford Buick, and I will never return. I have been a customer for many years, since it was Suburban Buick GMC. I have leased six cars from there. And I am purchasing the last one, a 2020 Buick Envision. Since the dealership has become Les Stanford, everything is totally downhill. I got a horrible deal when I purchased the Envision, 7.99% interest rate, no customer loyalty whatsoever. I came in last week for a n oil change ONLY. The service person took it upon himself to add other services, amounting to $278.00 without my permission. He had promised on intake to first let me know if any other service was due. I am DONE!

It was an amazing turn around time. Brought in at 7 AM was done by 4pm same day. The car is running beautifully. I am very impressed by the new service write up team. Was an extreme pleasure doing business with them.

Professional service!

Perfessional, kind and polite

Service is always quick and very fairly priced considering the other options available out there. They also communicated very well as soon as my vehicle was in process and ready for pickup.

Good.

I’m not sure why an oil change takes almost 3 hours when you have an appointment and say you’ll wait while they do it. Was told it would be an hour, maybe hour and a half and then waited for 3 hours.

I was told and given a estimate for over 1,600.00 for brakes without them even looking at the car or taking the tires off. I feel like I was charged for items that I didn't need. I was there all day with a early morning appointment. Don't think I will ever take my car back there again. Should have asked for my parts that was replaced, the car is driving okay so far and it should seeing how much I paid. The people were nice and friendly but lacked the communication needed for me to feel I was getting what I truly needed.

From the start, I was greeted by the front desk & lead to a wonderful sales woman named Toni Marie. My experience was superb. Very accurate, efficient, upfront, courteous and professional. I was given a tour of the dealership in order to choose my new vehicle. Toni Marie allowed me to make my decision with ease! After my final decision, I was then accompanied by the management team to a speedy & seamless seat in my new automobile 😍

They really need to do something about the lack of car loaner and the cleanliness of the the vehicle i recieved was not clean at all, and the fact what I brought my vehicle in for was not resolved.

Quick efficient oil change. The inspection let me know what needed to be done soon. Even a car wash before leaving!

It was

Had a 11:00 am oil change appt. My wife stayed at the dealership and sat there until 2 pm. She also had to go to the service center to check the status of the vehicle and that's when they told her it was ready. We use the rewards points towards the cost of the oil change and the service guy did not apply the points to the write up, so when my wife went to the cashiers window she had to wait another 15 mins for someone to add the points. To wait at your dealership for long periods and the only thing that you have to offer is just coffee does not make it any comforting.

when I first start going I have lifetime oil changes they used to change the oil and rotate the tires now this last time they say they don't rotate the tires anymore because that is not a part of the package but have been doing it the whole time

I’m disappointed, because I feel as though someone was looking through my things. Because my car was not as I lifted. And also if your gonna leave water stains all over it why was it??

Friendly, prompt, accurate service

Great experience with the sales team and the whole Les Stanford leasing team

Excellent care, timely and efficient

Al was amazing in the service department.

Anthony was amazing !

My salesperson was able to find me a vehicle for lease while staying within my budget.

I returned my lease to Les Stanford after the experience my sister had in 2024 getting a car from your dealership. Our contact person was Ms. Micah Turner. I told her what I wanted and she went above and beyond trying to find my selection of a vehicle and what I wanted on said vehicle. There was no pressure, only a desire to make the customer. I will gladly return my lease to Les Stanford and look forward to another pleasurable experience.

I'm leasing my 2024 Terrain from Les Stanford in Ferndale Michigan. Although My vehicle was involved in a hit and run accident My insurance company advised me to get the repairs at the dealership. I received GM parts upon the return of my Vehicle.

Courteous and quick service

Amazing

From the moment I pulled into the garage until the end of service. Mr. ALAA and staff were extremely helpful and efficient!

Customer was good but Brand new vehicle 2025 Envista with car issues for the second time. Very disappointed.

Les Stanford was amazing. They are such a great group of people and they truly want to help in every single way. Forever grateful for Micah and her team

Great

They did my oil change really fast but I had to wait for paperwork to be checked out so my vehicle was ready for about 30 minutes before I asked to be checked out. I wasn’t in a rush but who really likes to wait. Staff was very friendly and apologetic. I will return.

Great service

I usually dread going to the dealership for service but i must say that the service advisor Al Yousif was awesome. He explained everything to me in detail and even helped me save money on my oil change by explaining my GM points which i was not aware that i could utilize. He was so friendly and personable I truly appreciate his help and kindness. They also got me in and out within an hour. I left the dealership fully satisfied and I am happy with my 2024 GMC Terrain. Thanks for the awesome customer service Al Yousif!!

I was very pleased with the service.

Comfortably, friendly and to great service.

It's was quick and great

Great

My trade in car was 16 yrs old so I was not familiar with the technology or the process for getting a new car. I would have appreciated someone with more experience

Mark helped me and he made it very easy and was very helpful.

Friendly and quick service

I had the best experience with Tyray and Mica

Bought a Hummer Ev last week and I’m still waiting for my charger that was charged to the vehicle. I keep getting the run around

Everyone was polite, knowĺedgeable and helpful.

My first experience for my first oil change was a great experience I was taken care of and treated very nice….

The tech was personable and engaging

They took me on time, prompt and efficient

It was good Would have like a call to let me know it was finish

Took half a day and 2 trips to the dealership in a day to get my tire replaced. That was disappointing, however, everyone was pleasant.

Na

The entire, staff provided excellent service!

Dropped 2025 Envista off again Friday early morning to have speakers checked for malfunction. Have been having a problem with the speakers within 2 months after purchasing vehicle January 2025. Received call Friday evening stating vehicle ready for pick up and that nothing was found to be wrong with speakers. After discussing that there is definitely a problem with the speakers, it was decided the vehicle will remain there until Monday to investigate more. Monday arrived no call received. Tuesday arrived no call received so I called and no answer. I left a VM and no returned called. I called the following day and no answer so left another VM just to not receive a returned called. Drop in the morning of Thursday just to be told the there was no issues found of the vehicle. So my vehicle remained at the dealership all that time for no issue to be found, for me to not to have received a update, for my calls not to be answered and for my VMs not to be responded to.

Excellence service

My experience was great. It was a pleasure working with Lavert and Kevin. I am very happy with my new Hummer!

Polite fast in and out

na

Excellent customer service and great communication

Micah and team were super professional and easy to work with.

Great Customer Service. Not a long wait for Oil Change. I loved the notes that were text to me about the work that needed to be done. And my car was super clean when they were finished working on it.

Fast, friendly, great service!

It was fast minimal waiting at check in

Professional and quick

Lavert Poole made my experience wonderful He was so helpful and very professional

Fast and great service

Great customer service!

Ann was great to work with.

I received a flyer in the mail and really liked the look of the GMC SIERRA crew cab. I called some other dealers and they didn’t get me what I wanted. Called Les Stanford and by chance third chance, other two call went to voice mail I got Oge. He spoke with me not at me. I felt good talking about what i wanted and didn’t . He said he had the truck on the lot and I made an appointment. He’s a very pleasant young man, gave me some guidance, respected what I was looking for and we made a deal! I love this truck, it is just what I wanted. Simple, solid and affordable. I am more than pleased. Oge , checked all the boxes, simple as that. Here’s the point, I will be back to make my next deal with Oge Onwudiwe. I was so pleased that he drove it to my home for delivery, it was a huge help. I couldn’t be more pleased.

I made the appointment and was greeted fairly quick and the service was done within the hour

I can’t figure out why it wouldn’t be one complementary oil change once you lease or purchase a car from you guys. I did not receive one. I also inquired about your mobile oil and the guy told me oh I don’t know how much it cost, but it’s gonna be more than what you’re paying. That was a turn off. I really wanted the mobile oil, but he wouldn’t give me a price.

I had a great experience at the dealership.

People was nice

My experience at Les Stanford is always great. The techs are friendly and accommodating. My 5-year-old Terrain Denali is running like it’s brand new.

The service was great the only issue I have is that I have a dent in my drivers door that was not there prior to me bringing in my . Hopefully someone gets back to me soon so we can get this rectified.

As usual, everyone is pleasent and professional. The cashier was exceedingly nice and made my experience better. Seeing me on my laptop, she was kind enough to let me know that I could work at a desk if it made me more comfortable. Two suggestions I have, can my GM points be shared with the service center so they can use those instead of billing me? Finally, why do you have to move my seat and mirrors?!?!? This is so annoying that I regret bringing in my vehicle every time.

I immediately noticed a change in the technicians when I came in for my oil change. The person did not ask for my name. He used the scanner to pull up the history of my vehicle. This felt very impersonal to me. Nor did he introduce himself to me. It was as if he didn't need any interaction with me as a customer because of what info the scanner pulled up. I did not like this at all.

My write up person met me immediately when I pulled in and set my appointment in motion. I was in and out inside an hour and one half. Very pleased with my experience.

Received a letter from GM. Made an appointment after calling Les Stanford service to determine need. On time for my appointment, told by service desk, no recall on my vehicle. Dismissed my reviews prior to making appointment. I phone GM, was advised my letter was a "courtesy" not really a recall. Made another service appointment

Excellent Service. I recommend this Service Department.

Oge was the best he listened and when I gave up trying he helped me find the perfect car and kept me with hope

Excellent! Tom Gaynor is the best!

Overall a great experience with Les Stanford GMC. All individuals that I worked with we're very accommodating! My sales rep (Oge Onwudiwe) was very responsive and did a great job through out the entire lease process. We also had the opportunity to demo the unit and Jay in their loaner division was AWESOME. In addition Kevin (Manager) was also very help thru the process. Again, overall a very easy process, I would definitely recommend Les Stanford GMC to anyone in the market for a new/used vehicle.

TOm and Philip Were Awesome!!!

I came in to look for a new GMC Denali, it was sold and was a special order, I decided to order a truck as well.. took 9 weeks start to delivery, it is the perfect truck, love it. Tom Gaynor did a great job! Thank you!

Great customer service and very knowledgeable team.

Very easy with little to no pressure

The team was very professional and got us with the new truck

Excellent service!

I just want to thank my salesperson for taking the time to make sure that I was very happy .

1. Curiosity 2. dependable 3. knowledge 4. Great communication 5. You don't mind paying whatever because they take care of business Repair time speedy.

Les Stanford Gmc Buick Team Took Care Of Business A Great Place To Go For Your Next New Ev Or Gas Vehicle

Great service, timely m

Truck was not detailed. Very dirty A lot of loose ends were missed during purchase.

Very friendly staff, didn't have to wait to get checked in. Oil change and tire rotation was done sooner than expected. Pleased at my experience and will be going back

The staff is amazing. Ann Nash is always kind, professional and listens to make sure that she gets you exactly what you want and more. She has secured 5 vehicles for me and I'll recommend her to anyone looking to purchase a new vehicle.

Called for an appointment and got in the same day. Was in and out quickly and car looked great after a wash

Excellent wait time efficient and courteous staff

I made an appointment and brought the car in on 7-23-25. I was told there were no loaner cars available. It sat outside for 7 days before finally getting diagnosed on 7-29. At that time I was told the repair part needed was on national backorder. There were still no loaner cars available. Finally on 8-8-25 the car was finally repaired. 17 total days at the dealer. Without a loaner car. Why did it take so long to get in the shop to be diagnosed? Why doesn't this dealer work on Saturdays to try to get caught up? Why couldn't I get a loaner anytime in 17 days? The real question is why do I keep buying vehicles from this dealer?

Everything was OK didn’t check out my speaker, but everything was OK

I called from a billboard. I saw on 8 mile. I talked to Anthony and made an appointment to come in to look at some cars and we bought one. He was great. They were great.

The service was accurate the customer service stated that it would take an hour and a half and they were accurate

The team is very friendly, polite, and on point with on time service.

GOOD SERVICE.

I always appreciate Les Stanford because they don't try to sell you nothing you don't need. I would recommend to all my friends and family.

Fast and efficient

Services were great!

Representatives were professional and kind. Services was performed in a timely fashion

Handle with care

Everyone at the dealership was very professional and polite. I enjoyed working with Ann the sales person.

awesome job

Great friendly service and a fast turnaround

My service tech was outstanding, but the rest of the experience was poor at best. On Friday I tried to contact service in order to confirm the part ordered has arrived and service could be completed. I tried multiple times (7) to reach someone that could help. I was hung up on three times, put on hold and forgotten twice, and got forwarded to dead connections twice and only after finally reaching my original service tech, did I get anything accomplished. My service tech was fantastic and got me in that afternoon and the work was completed. If it weren't for his efforts I would have rated this a 1 star and certainly would not recommend the dealership for service.

We had the rear rotors and pads replaced on our Silverado Trail Boss. The workmanship, price, and process management were all excellent!

Shakira, Kevin, and Scott were absolutely wonderful and made the entire purchasing experience a joy. I was in dire need of new vehicle and they got me in with the keys in hand with a VERY tight timeline. 5 stars across the board! Greatly appreciate everything Les Stanford has done for me and my family. Kevin runs a top notch organization!

Lavert was excellent always kept us in the loop of what was going on and made us feel like family I feel like I gained a big brother !

My experience was nice and smooth. My salesperson Lavert was very informative and made sure everything was handled in a timely manner.

We leased our Hummer EV SUV today and we couldn’t be happier with the whole experience! Our salesperson, Oge, was absolutely the best. From the very beginning, he went above and beyond to make sure we were completely comfortable with the payment and truly happy with the deal. What really impressed us was how hard Oge worked behind the scenes to make everything comes together. He was determined to get us a payment we were comfortable with, and he didn’t stop until we were completely happy. You could tell he truly cared about us as customers, not just about making a sale. That level of dedication is rare and it meant so much to us. Oge was also extremely patient throughout the process. He listened carefully to all of our questions and concerns, paid close attention to the details we cared about, and always explained everything clearly. We never felt rushed or pressured, and instead felt supported every step of the way. He kept us updated so we always knew what was happening, which made the whole process stress free. Oge is such a professional but also very personable he connects with his customers in a way that makes the whole process enjoyable. He made us feel comfortable right away, and it was clear he really wanted us to drive away not just with any car, but with the Right car and the Right deal. His effort and dedication showed in everything he did. If you’re looking for someone who will fight to get you the best deal, treat you with respect, and make you feel like more than just another customer, ask for Oge. He is your guy! He is truly amazing to work with, and we highly recommend him to anyone looking for their next car.

Our sale person was supposed and patient doing the sale not push but alway answered all our questions anytime we called or text worked with us for weeks with no problems!! Thanks for our 2025 Hummer with be back because of our sale person!!!

Micah assisted me with my lease and she was such a pleasure to do business with. I got what I wanted, and in my price range. She was amazing!

Micah was a great saleswoman and a pleasure to work with. She was very attentive to my needs and ensured that my car buying experience was the best.

The service department was very busy . The service manager thought I may need to leave my truck till Monday, not possible. He apologized for the confusion with my appointment, I thought it would be in and out. Due to the nature of the problem a tech would have to check it. Ok, I can stick around a couple hours, ok. By 1 pm, I arrived at 9:30am, it was done. The radio is still very slow to turn on or off( takes almost a minute).

This is the second vehicle I have leased from Ann Nash and she has been great both times!

Service was excellent. Friendly employees. And the wait time for service on my vehicle took less than I expected. THANK YOU !

The experience at the dealership was very good. The work was done quickly and, so far, fixed the problem. However, I had called the service department 3 times to discuss the problem with a service advisor only to be told someone would call me back. That never happened. I finally drove to the dealership to get face time with the advisor which led to the issue getting fixed. As a retired GM executive, I find that totally unacceptable. Out of frustration, I called Suburban GMC in Troy only to be told that someone would return my call. That did not happen either. This must be a new GM business model - don’t return phone calls!

very people-friendly employees and excellent work done

Ken Stevens was very patient and professional, showing me numerous vehicles before I made my decision to lease an Equinox

Clean helpful but when I get my card back home I seen damaged. Not sure what happened.

My wife had the service done. I didn't like the up sale of oil and fuel additives on a15000 mile vehicle. Also trying to sell her air filters that are no where near due for replacement. I will go to a quick lube oil change place next time. Your service was good as far as I know. Just a little pricey.

It went well. Time was a bit longer than projected.

Had a great experience with Tyray Johnson and Toni Marie... process was fast was able to get exactly what I was looking for plus more.

Quick and professional!

Very Professional, Kind and always there to help

THE CUSTOMER SERVICE WAS OUTSTANDING AND THE OVERALL EXPERIENCE WAS GREAT!

Service was prompt and well done. John always takes good care of me.

The service was great...but the 2.5 changed on the card was the problem

Alaa was great! He always does a great job!

I made an appointment for an oil change at 11:00 and did not leave the dealership until 1:30. 2 1/2 hours for an oil change. I have never had an oil change take so long.

waited 4 hours for scheduled oil change

Fair service

I went into Les Stanford Buick GMC was paired with excellent sales lady named Micah. I was not to sure if they was going to be able to get me into a car. But let me tell you what God and a good sales lady (Micah) and her finance team worked quick and fast I was in and out with new car in less than 3 hours I am very grateful and thankful to be paired with a praying sales lady like Micah truly blessed and gifted young lady my sister in Christ love this dealership keep up the good work.

Nothing to say but everything went well.

I took my Encore GX in to service for a tire repair. (I purchased the ultimate service package when I bought the car). Les Stanford BGMC in Ferndale did a great job. service personnel were friendly and helpful. The tire was repaired in a short time with no hassles. it was the best service experience I've ever had.

Great 😊 thanks for the amount of time it took to Service my automobile! I was very pleased and happy that my car was complete and taken care of so quickly’!!🙏🏽🙏🏽🥲🙌🏽

The process went smooth and enjoyable.

Smooth process. Very quick. Great people at this dealership. Our sales rep (Micah) is a real pro. Highly recommend!!!

My son's vehicle was immediately taken in at the appointment time that we prescheduled. New tires were installed, mounted and balanced in about 2 hours. The service here has always been prompt and courteous. Thank you for getting us on our away again!

It was great and easy.

I had a very pleasant, experience while visiting the dealership. Everyone were very hospitable, an helpful. Great customer service, an very polite down to earth people. Shakira we appreciate you, a your service, you were very helpful, you an everyone else that played a part, in getting us in our new vehicles.

Dealer personnel worked with me on getting a competitive deal.

Friendly. Efficient

Clean, great customer service, quick!! 10/10

The only thing was the cost,I was thinking about thee last time I replaces a thermostat was $15 and took 15 minutes. That was on a 59 Chevy Bel Air. in the 60's.

Great staff and very knowledgeable and helpful.

Dealership staff gave good customer service

conducted review of needed repairs and completed it timely

Only an oil change

Pleasant experience

Even though I didn’t have a scheduled appointment the Technician was kind enough to provide the service I needed . Plus after the service my car was washed.

It was just OK. Nothing special. In the past, my sales guys were tried to help kind of Discount. This guy didn’t. Once he did the intake of my car I never heard from him again. It was all text messages and emails. And then I had to bring my car back to get the window sticker because no one put that in. Seems like you all took “hands off” to another level.

Outstanding

The tire indicator problem was not fixed. This was the third time it was not successful.

I had a great experience with Kevin and Shakira also with the finance department. I contacted Kevin on a Tuesday regarding a car and took delivery on Wednesday and love my new vehicle.

Not happy at all that Les Stanford Buick GMC charging me 3% to use my credit card to pay for my service. That’s pitiful and pathetic.

You were courteous and professional.

Went in expecting I needed new brakes but did not and they also ordered a new tire and installed within a couple of hours! Very satisfied!

Great experience with Remy and the staff.

The best customer service they help me in every way possible

You have some really good people working for you.

It was great! Speedy, quick and efficient! I love getting my vehicles from here!

I had an amazing experience at the dealership. The sales rep was amazing and made sure I got the truck I loved.

Service person is very courteous. Made recommendations, did not try to oversell. I trust the care given to my vehicle. Would recommend to others.

Excellent service

Your salesperson Ann Nash, was incredible, helping in every way possible as well as your other salespeople. It is very hard to stay out of my vehicle, I love it.

They never looked at my car and now it’s back there because I’m still having issues with check engine light and I informed them what could be problem but they refused to look at car. My car sat for three days until I called about it. I’m unable to get to work. I need a loaner ASAP. I paid $185 for absolutely nothing. I very upset and I’m going to take my complaint up the chains!!!!

This was my first poor experience with the Les Stanford service department. The initial call to me was to inform me that I had NO oil in my vehicle as opposed to 0% oil life. Upon receiving my car back after the oil change, the engine air filter had not been changed (not a call to me to authorize the service and cost) nor the tire pressure checked and filled to the optimal level.

Les Stanford was extremely accommodating and helpful getting me through this process, definitly the best dealership experience I've had in my lifetime. Oge was extremely diligent and got me a great deal and the perfect car, couldnt be happier

My first time financing a car and I was so nervous and overthinking the entire process but they were patient , worked with me and got me in my new car !

I arrived at scheduled time, within 45 minutes my oil change was done. I believe this was the shortest time ever since 2010. Thank you very much.

Our oil change and tire rotation was done expeditiously and correctly.

Got me in and out in a timely manner

Al Yousif is always great always polite. He makes sure I understand my points and the services being performed. He makes the customer feel at ease. Great guy!

Everyone was very professional, my experience was very pleasant.

Starting with Vivian on the first call to confirm my interest and meeting with Toni and Ray coming over to introduce himself the team was great.

Very nice and professional had to wait for a part but my experience was pleasant

Al had my car in and out for an oil change..Service was great! The nicest waiting room.

All of the staff were pleasant and Ann Nash was great, as always! Corace Harlaque helped to make spending my money an enjoyable experience!

Was able to trade in my prior vehicle get a great deal on a new vehicle all within 3 hours. Shortest time I have ever had at a dealership! Lavert was a great sales manager

Horribly slow

Everything went well

Micah Turner Is the best salesperson around. She treated me very well as did her staff. There is nothing better than a top notch salesperson helping make a vehicle selection. I would recommend her to anyone.

It was a very fast and good experience.

Fast, friendly service. I would highly recommend this dealership.

i have no complaints! My sales associate was very fast friend and efficient! Thank you OGE

Easy drop off the night before for an early next day drop off appointment. Received communications via text on taking in of car, estimate of work and process of work.

Friendly and timely service

Ann Nash (Sales person) was excellent.

The service desk person was very nice and super efficient. I was in the waiting room in no time. It's a really nice room, large area, high ceilings, glass walls that face Woodward Ave and a beautiful cemetery that looks more like a park with lots of trees on the other side of Woodward. The room was bright and very clean. Seating was comfortable, one TV above a wall with a fireplace. Most people were on their phones or reading. Free coffee and vending machines if you need a snack. Charging pod for phones, etc. My car was ready in about 2 hours. From a customers perspective, I rate everything excellent.

Always so helpful and staff goes above beyond, especially Kahn and Kaitlyn. Thank you

It was great! I talked to Keith. I came in with a budget and he was able to keep me at my budget and get me the truck I wanted.

Excellent! Would recommend to anyone

Great customer service

Staff provided excellent service and communication.

Services was good

Excellent customer service

I was met immediately upon arrival. Write up started immediately. I was told about a plan for 30,000 mile service which I took. I waited for my vehicle to be serviced which only took an hour and one half. This was not a lot of time for all the work that was done. GREAT JOB!!!!

I made an online appointment for an oil change, etc. I arrived at 9:20 registered at the desk told the person of my few issues I had with the car and was told it would take about an hour. Sure enough I was out of there by 10:30. The Stanford staff were courteous, pleasant and professional.

Amazing service 1000/10

My saleswoman Micah is hands down the best. She made the process of leasing my new vehicle a smooth and seamless process. All the employees had a hand in that process and were great too! If you want top notch service please visit a Les Stanford dealership.

Very friendly, professional and extremely helpful. From the first email with Toni Marie and the interaction with Scott. Everyone in the dealership were friendly and courteous and that means a lot to the customer. i felt welcomed and not rushed.

I’m always pleased with the service at Les Stanford. It is easy to make an appointment and the service people are friendly and professional.

Brought my car in for possible transmission issue. Everyone was very friendly and professional. Kept me apprised of the process.

No communication. Unable to talk to service staff. Held my car a full week.unnecessary Loan car nice

Faster than given wait time

The staff at the service center was kind, knowledgeable and patient. My experience was great, but then it always is. They really treated me like family.

I had a wonderful experience with the purchase of my new Buick. And I want to add that Tom Gaynor made the experience so much better with his knowlege and expertise, especially in showing me the technical aspects of my new car. I can't say enough about how his helpfulness made the expeience excellent.

Toni Washington took her time to work with me to make for sure I left with a vehicle, Scott worked with me as well I forget the guy that work in the computer room bless all of the Les Stanford family.

Easy , fast and simple. Our salesman, Ali Reda , was able to secure a new lease that fit our safety needs and budget. We were in and out in less than an hour .

Al was very helpful and swift with my gmc terrain service needs. This is my second time coming to this service center and Al is the reason I came back.

Billy kept in touch with me regarding the repair process. I was notified when parts were ordered and when to anticipate the return of my vehicle.

RELATIVE TO Service Department: John & AL are always nice & professional. Cashier Kim did NOT make customers wait to check out (moved quickly) & she has a good sense of humor. Mo (Maurice) was also very professional & kind. I am glad to say that this staff at the Service Dept were excellent. EVERYONE should treat each other with RESPECT & Kindness in general, meaning not just at their place of employment. SPREAD KINDENESS. R1 in DTW

Was very smooth and a great experience! Enjoyed working with Mario, he is very approachable and had good vibes!

Dealth with very professional people the young lady Micha who sold me a vehicle lived up to her #1 sales title she was amazing

As promised, there was a loaner vehicle available while my car was in service. That process was smooth and the employee wonderful to work with. The service department kept in contact with me every step of the way and worked very hard to have my vehicle returned before the holiday.

Great service. Thanks

job was finished sooner than estimated time

I couldn't believe the cost of my oil change and they didn't even wash my truck. The service advisor was nice, and the staff was nice.

John was really helpful. Joe was done well. Took awhile to get my keys after the job was finished. All in all good experience.

It was ok, all of the problems were solved

Great experience

Service was good and timely

Very professional and attentive!

Excellent as usual. Service advisor took extra steps to make sure I was able to redeem all of my points from my MyGM account and my GM credit card account.

The employees were really nice and friendly….great customer service with everyone

Helpful and friendly

Very friendly and very responsive.